Resolve customer issues 24×7 with AI-powered service desk automation
Resolve24x7 AI answers customer queries, creates tickets, classifies issues, suggests resolutions, tracks SLA, learns from every resolved incident, and escalates only when human support is needed.
Trusted by support teams at fast-growing companies
The problem
Modern support teams are drowning
Most small and mid-size companies cannot afford large 24×7 support teams. They face manual ticket handling, delayed responses, repeated customer questions, poor SLA tracking, no proper knowledge base, no escalation flow, and high dependency on support agents.
Manual ticket handling
Agents spend hours triaging and routing tickets by hand.
Delayed customer responses
Customers wait hours — sometimes days — for first reply.
Repeated customer questions
The same 20 questions get asked again and again.
Poor SLA visibility
No idea which tickets are about to breach until it's too late.
No knowledge base
Resolutions live in agents' heads, never reused.
High support cost
Scaling support means linearly hiring more agents.
No proper escalation
Critical issues sit in queues with the wrong owner.
Agent overload
Burnout grows as ticket volume outpaces team capacity.
The solution
AI Support Agent + Ticketing System + Knowledge Base + SLA Manager + Analytics Dashboard
One connected workflow. Every customer query flows through AI first — only the few that truly need a human reach your team.
Features
Everything your support team needs in one platform
Built for support leaders who want fewer tickets reaching humans — and the ones that do, resolved faster.
24×7 AI Chatbot
Greets customers, asks follow-ups, and resolves repeat issues instantly from your knowledge base.
Auto ticket creation
Unresolved chats become rich tickets with summary, sentiment, priority, and SLA.
Smart classification
Every ticket is tagged by category, priority, urgency, and SLA impact — with an AI rationale.
Knowledge that learns
Resolved tickets become draft KB articles. Your AI gets sharper with every fix.
SLA & escalation engine
Configurable rules per priority, category, and customer type. Visual timers everywhere.
AI agent assist
Suggested replies, root-cause hints, related tickets, and one-click summaries.
Multi-tenant isolation
Row-level security. Every organization's data is sealed off from every other tenant.
Channels ready
Website chat today. WhatsApp, email, and in-app channels wired and ready to enable.
How it works
Go live in a single afternoon
Connect your channels
Drop the website chat snippet, or enable email & WhatsApp. Onboard agents and import your existing FAQs.
Train on your knowledge
Upload docs, paste articles, or let AI draft them from past tickets. Your AI is grounded in your content — no hallucinations.
Let AI handle the queue
Customers get instant answers. Unresolved issues become tickets with full context. SLAs and escalations run on autopilot.
Inside the platform
A mission-control dashboard for support
Tickets, SLAs, sentiment, agent workload, and AI deflection — all in one bright, fast UI.
Built for
Teams that need to scale support — without scaling headcount
SaaS startups
Scale support without scaling headcount.
E-commerce
Resolve order, refund, and shipping queries 24×7.
Healthcare clinics
Triage patient requests with calm, on-brand replies.
Logistics
Track-and-trace queries answered instantly.
Training institutes
Course access, schedules, and enrollment, automated.
FAQ