Product walkthrough
See Resolve24x7 AI in 30 seconds
A quick tour of how the platform deflects routine support with AI, then escalates the rest to your team with full context.
Step-by-step guide
Follow these six steps to launch your own AI-powered service desk.
- 01
Sign up your workspace
Create your organization in under a minute. We seed default SLA policies, ticket categories, the web chat channel, and a starter knowledge base so you can ship the same day.
- 02
Plug in your channels
Toggle on the web widget, point your support inbox at our ticket-by-email endpoint, and (optionally) connect WhatsApp. New conversations land in one shared queue.
- 03
Let the AI work 24×7
The chatbot greets visitors, asks the right questions, searches your KB with semantic + keyword retrieval, and answers instantly — in any timezone, in plain language.
- 04
Auto-ticket what it can't solve
When the AI is uncertain, detects frustration, or a customer asks for a human, it captures the full context and opens a ticket with sentiment, priority, category and SLA already set.
- 05
Agents reply with full context
Your team picks up tickets with the entire chat thread, customer history, AI-suggested replies, and one-click actions. Escalation rules notify the right people automatically.
- 06
Learn from every resolution
Convert resolved tickets into KB articles with one click. Reports show CSAT trends, SLA breach risk, agent workload and AI deflection rate — so the loop keeps improving.